With Estes’ direct Canada service, you get single carrier accountability and advanced route optimization for all of your freight transportation between the U.S. and Canada. Our streamlined process allows you to book, track and manage your Canada shipments with the same tools you use for domestic shipments.
Our direct service model means your freight is delivered on an Estes freight bill and delivery receipt, and you have 100% visibility from origin to destination. Time critical, through service to and from Mexico, volume or truckload all round out our Canada portfolio, providing you with a convenient one-stop-shop for all of your Canada freight needs.
To get your Canada shipments on the road, all you need to do is book your shipment on My Estes, call your local terminal or contact us on 1-866-ESTES4U and press 43. Customer care personnel on both sides of the border are available to help get you started, and experienced dedicated border personnel also help to facilitate border clearance.
Estes is committed to remaining your preferred carrier for all aspects of your freight transportation supply chain. Our ultimate goal is to help you fulfill your commitments to your own customers—across all of North America.
As with any transition, you probably have questions. Here are a few answers that will help you better understand our new Canada direct service model. And of course, we are more than happy to answer any questions not covered here. Please don’t hesitate to contact your sales account representative, email us at Canada@estes-express.com or give us a call at 866-ESTES4U, press 43.
Don’t see the answer to your questions listed here? To view a full list of Canadian Shipping FAQs, click here.
Q: Why is Estes changing the Canada model?
A: We’ve been transporting freight to and from Canada for 20 years. But in recent years, our customers have been asking for additional Canada service features that we believe are best met by a direct door-to-door Estes solution. As a result, our new model comes with many improvements, including a complete suite of technology tools that will be virtually the same as what you’re using now for the U.S. domestic marketplace.
Q: What is changing?
A: With our new Canada service, we are now able to deliver both your northbound and southbound freight on our own freight bill and delivery receipt using a direct-agent model. In the process, we are also significantly streamlining both our technology and operations. Visibility, invoicing, routing, handling and on-time service are just a few of the many improvements you’ll now experience.
Q: Will there be any interruption in Estes’ Canada trans-border service?
A: No. Freight service between Canada and the U.S. will not be interrupted during the transition.
Q: Does this change impact my current rates with Estes for our U.S./Canada trans-border service?
A: No. All the rates that were in place before the transition are the same as the post-transition rates.
Q: Do I need to change how I communicate and send customs documents to Estes as a result of this enhanced service?
A: No, the way in which you send or provide Estes Express Lines with your customs documents remains the same.
Q: What happens if my shipment does not clear customs or is not PARS accepted?
A: Estes’ line-haul into Canada and our facility locations in Canada enjoy Canada Customs bonded status. This means the freight can continue on to our Canadian location even if it doesn’t clear. We will work with your designated customs broker to help them sort out why the shipment did not clear and be ready to deliver the shipment as soon as Canada Customs releases it.
Q: Is there a fee if my shipment fails to clear at the border?
A: In most cases there will be a very modest fee to cover the bond expense with moving the shipment and holding on the dock in Canada.
Q: Is Estes a Canada Customs broker?
A: Estes is not a Canada Customs broker. We work with all customs brokers with the mission of achieving a PARS acceptance and clearance at the border. And our overriding goal is to get your shipment to its destination on time and damage-free.
Q: Am I able to track my shipment on My Estes?
A: Yes. You can track your Canada shipments in the same way as you track your domestic shipments with Estes. All you need to do is input your Estes PRO number, and our website does the rest.
Q: Am I able to view the delivery receipt image on online?
A: Yes, in most cases your delivery receipt is available soon after delivery. Please note that Canada is the second largest country by land mass. Estes offers services to virtually every postal code in Canada; however, there are a number of remote points in Canada where it may take up to 24 hours to recover the delivery receipt and make it available through My Estes.
Q: Am I able to get a rate quote online?
A: Getting an online rate quote for a Canada shipment is identical to getting a quote for a domestic shipment. Simply sign in to your My Estes account as usual and key in the details needed to obtain a quote. In the rare event that our system does not offer a rate quote, please call 1-866-ESTES4U (378-3748) and press 432 to speak to a Canada rate quote specialist. You can also request a quote via email by sending your quote requests to email@example.com.
Q: Can I file a claim online for Canada just as I do for domestic U.S. shipments?
A: Yes. One of the service enhancements is that Estes is the only carrier to deal with in the event of a claim. Of course, Estes remains committed to damage-free and intact delivery of your shipments domestically as well as across Canada. But in the unlikely event of shipment damage or loss, the same streamlined experience you have for domestic claims you will also have for Canada.
Q: Who do I call if I have questions?
A: Your Estes sales account representative will have more details about the enhanced Estes Canada service. However, if you cannot reach your Estes sales account representative, please call 1-866-ESTES4U (378-3748) and press 43 or email us at Canada@estes-express.com. An Estes customer care professional will be happy to assist you.