April 29, 2010
Estes upgrades onboard technology system to streamline pickup and delivery process.
RICHMOND, Va.—Premier freight transportation provider Estes has upgraded its wireless onboard pickup and delivery system.
The new system enhances the ultimate customer experience by providing detailed real-time data to terminals and drivers enabling them to more efficiently plan the pickup and delivery process as well as respond quickly to changing customer needs.
By receiving pickup information sooner, Estes can process freight much quicker and more efficiently from origin terminals and streamline the entire transportation and delivery process.
“Enhancing our technology is just another way Estes is working to provide an additional ‘wow’ factor to the customer-service experience,” said Michael Lackey, Estes’ Director of Operations Technology. “We are committed to upgrading and improving our technology infrastructure to promote operational excellence and efficiency.”
The newly upgraded system includes a robust data warehouse and processes data up to 200 times faster. In addition, a user-friendly business intelligence interface provides operational management with reporting data as it occurs. An interactive map feature then allows them to analyze the most efficient routes, and in many cases, reduce fuel consumption.
“Estes used the time generated from the recession’s reduced business levels to evaluate how we could improve every facet of our organization,” said Rob Estes, President and CEO. “Our enhanced onboard technology system is one of many examples of how Estes is working to be smarter, faster and better than ever before.”
Richmond, VA-based Estes is a full-service freight transportation provider offering a full range of shipping solutions including LTL, Time Critical, Volume & Truckload, Global and Custom Solutions. Founded in 1931 by W.W. Estes and still owned by the Estes family, the company has grown from a small, local carrier into one of the most respected total-solutions providers in the industry. More information about Estes and its shipping options is conveniently available on www.estes-express.com and www.worldofways.com.