Caribbean Shipping

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Q: Where does Estes ship to in the Caribbean?

A: Estes offers extremely reliable, time-sensitive, cost-effective service to Puerto Rico and most other islands in the Caribbean. For islands other than Puerto Rico, we deliver prepaid shipments to the island ports, and the consignee is responsible for any pickup arrangements.

Q: Does Estes offer service from Puerto Rico to the mainland?

A: Estes offers comprehensive service both to and from Puerto Rico.

Q: How can I get a rate for a Caribbean shipment?

A: For a quick Caribbean LTL rate quote, call us toll-free at 1-866-ESTES4U (378-3748), and press 423. You can also submit a volume or truckload rate request through My Estes for your Caribbean freight, and we will respond to you very quickly. Or, you can call either your local terminal or our Volume and Truckload team at 1-866-ESTES4U (378-3748) and press 31.

Q: Does Estes offer service for volume or truckloads to Puerto Rico?

A: Yes, we offer volume and truckload or container load services. We also offer flatbed and flat rack services. You can get a volume or truckload rate through My Estes using the Volume and Truckload Rate Request link or by calling our Volume and Truckload team at 1-866-ESTES4U (378-3748), and press 31.

Q: How are Caribbean rates determined?

A: Our regular LTL (or truckload if applicable) ground rates apply as far as the port terminal on the mainland. The ocean portion of the move is based on weight or dimensions (or cube).

Q: Will I be able to track my freight while it’s in transit?

A: Yes, it’s easy. You can track a Caribbean shipment online the same way you would track any other domestic freight with the PRO, Bill of Lading, Purchase Order or Interline PRO numbers. Or, you can call 1-866-ESTES4U (378-3748), and press 42.

Q: How will I know standard transit times for my Caribbean freight?

A: Our sailing chart shows origin and destination cities, the cut time in the mainland terminal, the sail day, the port arrival day and the delivery days to the ultimate destination.

Q: How early do my Caribbean shipments need to get to the port terminal before the sailing?

A: Our sailing chart shows the cut times at the mainland port terminals for each sailing.

Q: How can I schedule a pickup?

A: For Caribbean-bound freight, contact the terminal nearest you to schedule a pickup. For a pickup in Puerto Rico, contact 1-866-ESTES4U (378-3748), and press 4212.

Q: How long has Estes been providing service to and from the Caribbean?

A: Estes has been shipping between the mainland and the Caribbean since 2000. That means you reap the benefits of more than 15 years of experience.

Q: How many sailings go to Puerto Rico each week?

A: Two sailings each week go to Puerto Rico on Tuesdays and Fridays.

Q: What port do the sailings go out of?

A: Consolidation and loading is done from our Wilmington, DE, and Jacksonville, FL, terminals for sailings out of the Port of Jacksonville.

Q: Does Puerto Rico shipping require any special forms or documentation?

A: Freight destined to Puerto Rico requires a Bill of Lading, a Commercial Invoice and an Electronic Export Information (EEI) filing (see EEI FAQ below). Specific information required includes the importer’s Employer Identification Number (EIN), the telephone number of the consignee, commodity description, weight or dimensions (or cube) and the invoice value. It’s very helpful to have the Commercial Invoice at the time of pickup whenever possible, and the EIN must be provided to avoid delays once the shipments reach Puerto Rico.

Q: When is an EEI required, and can Estes help with that filing?

A: An Electronic Export Information (EEI) filing is required for single commodity items of $2,500 or more (some exceptions apply). The person or entity that receives the primary benefit, monetary or otherwise, from the export transaction is the party responsible for the EEI filing. Shippers can file the EEI themselves at, or they can authorize Estes to file the EEI on their behalf by signing an authorization form and providing additional shipment information.

Q: How do my shipments get to Puerto Rico?

A: Shipments sail from the Port of Jacksonville, but we also load logistics-bar equipped containers at our Wilmington, DE, terminal. Our ocean carrier takes possession of our trailers at Wilmington and provides through service from our North Atlantic load point all the way to Puerto Rico via our Jacksonville container freight station (JFS #177). Estes also loads its own 53-foot captive-beam trailers with Webb Walls, which go on the vessel in Jacksonville in a roll on-roll off (RO-RO) manner.

Q: How do my shipments get to any of the other islands in the Caribbean?

A: Shipments going to the East Indies are transloaded in San Juan, PR, and sent to the ultimate destination island. The consignee on those destination islands is responsible for pickup arrangements at the island port. Shipments to most of the West Indies islands are shipped directly from the mainland U.S. to that island.

The Tools You Need
Use our convenient online tools to track shipments, get rate quotes, calculate transit times and more!
Shipping Made Simple
Get the shipping documents you need in our Forms Library.
Contact Us
Phone: 1-866-ESTES4U (Press 42)
Fax: (904) 388-0356