Claims
- How do I file a claim?
- Which claims guidelines does Estes follow?
- What is my deadline for filing a claim?
- What if I discover concealed damage?
- How long will it take for my claim to be processed?
- How do I check the status of my claim?
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Q: How do I file a claim?
A: To file a claim for lost or damaged freight, fill out the claims presentation form available on our website. (If filing a claim related to an Estes Forwarding Worldwide shipment, use the Estes Forwarding Worldwide claims presentation form.) Then, send the completed form to Estes using the contact information provided on the form. You may also file an electronic claim form through My Estes.
When filing a claim, remember to do the following:
- All claims must be filed in writing.
- List the PRO number and the amount of the claim.
- Provide proof of payment of the freight bill, a copy of the Bill of Lading, an invoice indicating the cost of the goods, and a repair invoice for the parts and labor (if applicable).
Q: Which claims guidelines does Estes follow?
A: We adhere to the claims guidelines set forth in federal regulation 49 C.F.R. Part 370, as well as the principles and practices for investigation and disposition of claims provided in the freight claim rule book of the American Trucking Associations and as provided in the National Motor Freight Classification, and the EXLA105 series tariff.
Q: What is my deadline for filing a claim?
A: All claims must be received within nine months of the date of delivery, or within a reasonable time of the date of shipment if non-delivery occurs.
Q: What if I discover concealed damage?
A: In the event of concealed damage, please notify the local terminal within 15 days of the time of delivery and request an inspection. Please be sure to retain all cartons and packaging materials from the damaged shipment.
Q: How long will it take for my claim to be processed?
A: We make every effort to conclude claims within 30 days of receipt; however, some claims require additional investigation. We will acknowledge the claim within five working days of receipt of the written claim.
Q: How do I check the status of my claim?
A: If you have a My Estes account, you can check the status of your claim online. Otherwise, just contact our Claims Department at (804) 353-1900, Ext. 2234 or send an e-mail to claims@estes-express.com.
