Freight Handling

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Q: Are there restrictions on the pickup of freezable products?

A: Yes, Estes can and will suspend the handling of freezable product due to several long periods of cold weather. If you have questions or concerns about products that would be harmed if frozen, contact your local terminal.

Q: My freight requires protection from freezing; will transit time service standards apply?

A: No, service calculations are suspended on shipments that may require keep-from-freezing service. See Item 809 in our Rules Tariff.

Q: What do I need to include on the BOL to ensure that my freight is protected from freezing?

A: The words, “protect from freezing,” must appear on the BOL.

Q: Does Estes offer comprehensive protection from heat or from freezing at temperatures higher than 32 degrees Fahrenheit?

A: Estes’ regular LTL service does not offer protection from heat or from freezing at temperatures higher than 32 degrees Fahrenheit. (See Item 809 in our Rules Tariff.) However, our time-critical guaranteed team offers temperature-controlled service (contact our Solution Center at 1-866-ESTES4U (378-3748), Option 2, or email us at timecritical@estes-express.com). This special guaranteed service offers exclusive-use, temperature-control vehicles, which provide constant temperatures from -20 to 22 degrees Celsius (approximately -4 to 72 degrees Fahrenheit) throughout North America (including Canada and Mexico as long as either the origin or destination is in the U.S.). An even more specialized service includes our guaranteed verified temperature control for which the temperature is constantly monitored and recorded all the way from the shipper to consignee.

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