Don’t see your question here? Send us an email and we’ll be happy to help.
A: For southbound shipments to Mexico, call your local terminal and speak to a customer care representative.
To set up a northbound shipment originating in Mexico, call 1-866-ESTES4U
(1-866-378-3748) and press 41.
A: Southbound freight travels through Estes’ U.S. network to the U.S./Mexico border, where the Mexico broker’s U.S. agent coordinates the crossing with the Mexico Customs broker. Once the freight is cleared by Mexico Customs, a drayage carrier delivers the shipment to our designated carrier in Mexico, who delivers the freight to the ultimate consignee.
Pickups for northbound freight are coordinated by Mexico specialists on our Corporate Customer Care team. Shipments are routed though the Mexico LTL network to the U.S. border and delivered to the Mexico Customs broker/U.S. agent to arrange the border crossing. The Mexico broker arranges drayage to move the shipment across the border and deliver it to a nearby Estes terminal or to a freight forwarder chosen by the exporter. The freight is then routed through the Estes LTL network for delivery to the consignee.
A: Yes. A customs broker is required to get your freight across the border. Generally, the consignee chooses the customs broker and instructs the shipper to include the customs broker’s name and contact information in the body of the Bill of Lading (BOL). While Estes does not recommend one broker over another, you can receive a list of brokers by calling 1-866-ESTES4U (1-866-378-3748) and press 415.
A: There are a few things you can’t carry across the border. Estes’ Rules Tariff lists the types of freight we will not transport in items 485, 485-10 and 350. Note that Estes does not transport any hazardous materials destined to cross the U.S./Mexico border.
A: Broker fees, drayage fees and duties are all payable by the importer/consignee directly to the broker. Terms of sale between the seller and buyer will ultimately determine who is responsible for broker and related charges.
A: You can track your Mexico shipment the same way you would track your domestic freight. Just go to the shipment tracking tool on our homepage and enter your PRO number or call 1-866-ESTES4U (1-866-378-3748), and press 414. More detailed information is available when you track the freight through your My Estes account .
To track freight on the Mexico side of the border, call 1-866-ESTES4U, and press 4142.
A: Get a rate quote for your next Mexico shipment using our convenient online LTL Rate Quote tool. You can also call 1-866-ESTES4U (1-866-378-3748), and press 413 to get a quote.
A: Yes, Estes offers guaranteed ground expedite service from the U.S. to all points in Mexico, as well as air service through Estes Forwarding Worldwide. Email email@example.com or call 1-866-ESTES4U (1-866-378-3748) and press 2 to reach a time-critical shipping specialist.
A: Yes, to speak to a bilingual representative, call 1-866-ESTES4U (1-866-378-3748), and press 41.