Mexico Shipping

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Q. Where can I get Mexico shipping forms?

A: Forms and instructions for shipping to and from Mexico are available in our convenient Forms Library. You can also request copies from your Estes sales representative at your local terminal.

Q: How do I set up a shipment to or from Mexico?

A: For southbound shipments to Mexico, call your local terminal and speak to a customer care representative.

To set up a northbound shipment originating in Mexico, call 1-866-ESTES4U
(1-866-378-3748)
and press 41.

Q: How does freight move across the border?

A: Southbound freight travels through Estes’ U.S. network to the U.S./Mexico border, where the Mexico broker’s U.S. agent coordinates the crossing with the Mexico Customs broker. Once the freight is cleared by Mexico Customs, a drayage carrier delivers the shipment to our designated carrier in Mexico, who delivers the freight to the ultimate consignee.

Pickups for northbound freight are coordinated by Mexico specialists on our Corporate Customer Care team. Shipments are routed though the Mexico LTL network to the U.S. border and delivered to the Mexico Customs broker/U.S. agent to arrange the border crossing. The Mexico broker arranges drayage to move the shipment across the border and deliver it to a nearby Estes terminal or to a freight forwarder chosen by the exporter. The freight is then routed through the Estes LTL network for delivery to the consignee.

Q: Do I need a customs broker?

A: Yes. A customs broker is required to get your freight across the border. Generally, the consignee chooses the customs broker and instructs the shipper to include the customs broker’s name and contact information in the body of the Bill of Lading (BOL). While Estes does not recommend one broker over another, you can receive a list of brokers by calling 1-866-ESTES4U (1-866-378-3748) and press 415.

Q: What type of freight is prohibited or restricted?

A: There are a few things you can’t carry across the border. Estes’ Rules Tariff lists the types of freight we will not transport in items 485, 485-10 and 350. Note that Estes does not transport any hazardous materials destined to cross the U.S./Mexico border.

Q: What additional fees apply at the border?

A: Broker fees, drayage fees and duties are all payable by the importer/consignee directly to the broker. Terms of sale between the seller and buyer will ultimately determine who is responsible for broker and related charges.

Q: How do I track my Mexico shipment?

A: You can track your Mexico shipment the same way you would track your domestic freight. Just go to the shipment tracking tool on our homepage and enter your PRO number or call 1-866-ESTES4U (1-866-378-3748), and press 414. More detailed information is available when you track the freight through your My Estes account .

To track freight on the Mexico side of the border, call 1-866-ESTES4U, and press 4142.

Q: How can I get a quote for a Mexico shipment?

A: Get a rate quote for your next Mexico shipment using our convenient online LTL Rate Quote tool. You can also call 1-866-ESTES4U (1-866-378-3748), and press 413 to get a quote.

Q: Does Estes offer expedited services to Mexico?

A: Yes, Estes offers guaranteed ground expedite service from the U.S. to all points in Mexico, as well as air service through Estes Forwarding Worldwide. Email timecritical@estes-express.com or call 1-866-ESTES4U (1-866-378-3748) and press 2 to reach a time-critical shipping specialist.

Q: Does Estes offer bilingual service for Spanish-speaking customers?

A: Yes, to speak to a bilingual representative, call 1-866-ESTES4U (1-866-378-3748), and press 41.

Contact Us
Phone: 1-866-ESTES4U (Press 41)
CustomerCare@estes-express.com