Time Critical

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Q: What does it mean when a shipment is described as “time critical?”

A: A time-critical shipment can be one that requires expedited and/or guaranteed delivery or one that needs time- or date-definite services. Estes can accommodate virtually any time-critical need for your freight.

Q: What’s so special about the Estes time-critical guarantee?

A: Estes offers the strongest guarantee available in the LTL industry. When you choose to guarantee a shipment’s delivery with Estes, you are guaranteed the shipment will be picked up on time, delivered on time, handled damage-free, invoiced accurately, and if an appointment is needed, the shipment will be delivered as promised. We offer our guaranteed time-critical service for any commodity and any type of delivery. This includes hazmat, residential, liftgate, volume or truckload, flatbed, temperature-controlled, white glove or weekend deliveries.

Q: What does it mean when a shipment is described as “expedited?”

A: “Expedited” is the term that describes moving a shipment faster than standard transit times. That includes reducing the number of days in transit and/or delivering earlier in the day than would normally be performed by the Estes delivering terminal. Expedited shipments can also be covered by Estes’ comprehensive guarantee.

Q: How do I set up an expedited shipment?

A: Setting up an expedited shipment is easy. Simply contact a time-critical shipping specialist by using My Estes, emailing timecritical@estes-express.com or calling 1-866-ESTES4U (1-866-378-3748) and press 2. Domestic shipments enjoy Estes’ “best-in-class” guaranteed service that includes on-time pickup, on-time and to-the-minute delivery as well as damage-free delivery and accurate invoicing.

Q: Can I get expedited service on shipments to international destinations?

A: Yes. We can provide expedited shipping solutions to virtually any destination in the world through Estes Forwarding Worldwide. Just call 1-866-ESTES4U (1-866-378-3748) and press 45 to get a quote from one of our specialists.

Q: Does Estes offer expedited service for volume and truckload shipments?

A: Yes. We offer expedited service on LTL, volume and truckload shipments. To arrange any size shipment, use the time critical rate retriever on My Estes, send an email to timecritical@estes-express.com or call 1-866-ESTES4U (1-866-378-3748) and press 2.

Q: Can Estes’ time-critical service handle freight that’s oddly-shaped or difficult to move?

A: Yes, you can count on Estes to ship your oddly-shaped freight. We have the expertise and equipment to move even the most challenging freight safely and quickly. To get a rate or schedule a shipment, use the time critical quote retriever on My Estes, send an email to timecritical@estes-express.com or call 1-866-ESTES4U (1-866-378-3748) and press 2.

Q: Can I upgrade my in-transit shipment to receive expedited service?

A: Yes. Estes offers in-transit upgrades for shipments that suddenly become more urgent and need to reach their destination even sooner. To order an in-transit upgrade for a shipment, simply email timecritical@estes-express.com or call 1-866-ESTES4U (1-866-378-3748) and press 2.

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