Guaranteed Delivery Assurance

There are times when you don’t need expedited service, but you do need the assurance of a guaranteed delivery.

Our guaranteed services feature:
  • Expansive guaranteed service area throughout the U.S. and Canada
  • Four levels of service for maximum shipping flexibility
  • Rapid-response scheduling and price quotes
  • Dedicated time-critical representatives who work closely with you
  • Constant monitoring and tracking of shipments
  • Delivery confirmation for shippers via phone, fax or email
  • Guaranteed in-transit upgrades
  • Exclusive-use equipment options

We offer four easy-to-use, cost-efficient options based on our published transit time dates:

Choose the Guaranteed Service Level that Fits Your Need
Option Description
5:00 p.m. Standard transit time delivery guaranteed by the end of normal business hours (5:00 p.m.)
12:00 p.m. Standard transit time delivery guaranteed by 12:00 noon
10:00 a.m. Standard transit time delivery guaranteed by 10:00 a.m.
Customized
Time/Date
Delivery guaranteed based on the unique needs of your shipment (a cost-effective alternative to airfreight)

Send an email to timecritical@estes-express.com, or call 1-866-ESTES4U (1-866-378-3748) and press 2 to speak to an expert about your guaranteed shipping needs.

 

Using Estes' Time-Critical Services
  1. Request a rate online, by email timecritical@estes-express.com, or by phone 1-866-ESTES4U (1-866-378-3748) and press 2.
  2. Arrange a pickup by calling your local terminal if you are a Time-Critical Guaranteed Select customer (see below) or by calling 1-866-ESTES4U (1-866-378-3748) and press 2 if you don’t have a Select account.
  3. Write or type the service requested and the request number on the BOL (or affix a Time-Critical Guaranteed Select sticker to the BOL and write in the request number).
  4. Sign and scan/email any required agreement back to the time-critical team (an agreement is not required for time-critical Select customers).
Streamline with a Time-Critical Guaranteed Select Account
There are many advantages to signing up for a Time-Critical Guaranteed Select account:
  • With a Select account, you have the convenience of shipping standard transit guaranteed without the hassle of signing rate agreements. Just call the local terminal for your pickup.
  • You receive a supply of time critical guaranteed BOL stickers to use on the Bill of Lading indicating the level of service requested.
A Time-Critical Guaranteed Select account is not required to utilize our guarantee services, but it greatly reduces the administrative procedures. To set up a Time-Critical Guaranteed Select account, contact your Estes account manager or call the terminal nearest you.

Extra Care and Shipment Visibility from Origin to Destination

All time-critical guaranteed shipments are clearly marked and given preferential treatment every step of the way. They are even loaded last on the line-haul trailer so they'll be first-off at the point of destination for faster delivery. As many as 16 Estes team members are responsible for above-and-beyond quality assurance related to every guaranteed shipment, so you can be assured that your time-sensitive freight will arrive safely and on time.

Shipments guaranteed to arrive on the standard transit day can be tracked online or through the automatic phone-tracking tool using your PRO number (call 1-866-ESTES4U (1-866-378-3748) and press 111). For all other time-critical shipments, call 1-866-ESTES4U (1-866-378-3748) and press 2 to reach a time-critical representative.

Contact Us
Phone: 1-866-ESTES4U (Option 2)
Fax: (352) 567-4116
timecritical@estes-express.com
Service You Can Count On
  • Extensive coverage
  • A modern, well-maintained fleet
  • Cutting-edge technology
  • Friendly, highly skilled professionals
  • An extremely low claims ratio
  • Industry-wide reputation for excellence