Guaranteed Delivery Assurance
There are times when you don’t need expedited service, but you do need the assurance of a guaranteed delivery.
Our guaranteed services feature:
- Expansive guaranteed service area throughout the U.S. and Canada
- Four levels of service for maximum shipping flexibility
- Rapid-response scheduling and price quotes
- Dedicated time-critical representatives who work closely with you
- Constant monitoring and tracking of shipments
- Delivery confirmation for shippers via phone, fax or email
- Guaranteed in-transit upgrades
- Exclusive-use equipment options
We offer four easy-to-use, cost-efficient options based on our published transit time dates:
||Standard transit time delivery guaranteed by the end of normal business hours (5:00 p.m.)
||Standard transit time delivery guaranteed by 12:00 noon
||Standard transit time delivery guaranteed by 10:00 a.m.
|Delivery guaranteed based on the unique needs of your shipment (a cost-effective alternative to airfreight)
Send an email to firstname.lastname@example.org, or call 1-866-ESTES4U (1-866-378-3748) and press 2 to speak to an expert about your guaranteed shipping needs.
Using Estes' Time-Critical Services
- Request a rate online, by email email@example.com, or by phone 1-866-ESTES4U (1-866-378-3748) and press 2.
- Arrange a pickup by calling your local terminal if you are a Time-Critical Guaranteed Select customer (see below) or by calling 1-866-ESTES4U (1-866-378-3748) and press 2 if you don’t have a Select account.
- Write or type the service requested and the request number on the BOL (or affix a Time-Critical Guaranteed Select sticker to the BOL and write in the request number).
- Sign and scan/email any required agreement back to the time-critical team (an agreement is not required for time-critical Select customers).
Streamline with a Time-Critical Guaranteed Select Account
There are many advantages to signing up for a Time-Critical Guaranteed Select account:
- With a Select account, you have the convenience of shipping standard transit guaranteed without the hassle of signing rate agreements. Just call the local terminal for your pickup.
- You receive a supply of time critical guaranteed BOL stickers to use on the Bill of Lading indicating the level of service requested.
A Time-Critical Guaranteed Select account is not required to utilize our guarantee services, but it greatly reduces the administrative procedures. To set up a Time-Critical Guaranteed Select account, contact your Estes account manager or call the terminal nearest you
Extra Care and Shipment Visibility from Origin to Destination
All time-critical guaranteed shipments are clearly marked and given preferential treatment every step of the way. They are even loaded last on the line-haul trailer so they'll be first-off at the point of destination for faster delivery. As many as 16 Estes team members are responsible for above-and-beyond quality assurance related to every guaranteed shipment, so you can be assured that your time-sensitive freight will arrive safely and on time.
Shipments guaranteed to arrive on the standard transit day can be tracked online or through the automatic phone-tracking tool using your PRO number (call 1-866-ESTES4U (1-866-378-3748) and press 111). For all other time-critical shipments, call 1-866-ESTES4U (1-866-378-3748) and press 2 to reach a time-critical representative.