Service Advisory - Helene Updates

Status as of October 18, 2024

Please be advised that inclement weather is affecting service at the following terminals:

    Limited

    • Grand Junction, CO (257)
    • Tampa, FL (048)
    • Asheville, NC (022)
    • Cedar City, UT (258)
    • Casper, WY (216)
    • Cheyenne, WY (215) 

    Hurricane Helene/Asheville Updates

    What is the status of my freight? Is my freight safe, or was it damaged during the flooding?

    We are currently in the process of reviewing the status of shipments we have in-house and those in transit. We will begin contacting the paying parties of the shipments involved and have set up a dedicated email, ashevillefreight@estes-express.com, to address questions.

    While we work to assess the condition of the shipments, we kindly ask for your patience.

    We are also evaluating which nearby terminals can handle the additional workload and will provide updates as the situation develops. Additionally, we are assessing the local damage, road safety, and other key factors that could impact operations. We have a terminal operational in Asheville NC, and are working to re-gain 100% service capabilities as we assess local damage, road safety, and other key factors. 

    Will there be delays in my shipment? How long will the terminal be closed, and what impact will this have on delivery times?

    As we navigate the situation and determine which consignees are able to accept shipments, we anticipate some delays. We are delivering shipments in Asheville, NC, but have had to reassign key zip codes to the surrounding terminals in Hickory, NC, Athens, GA, and Chatanooga, TN. Please expect delays as we work to re-route these shipments.

    When can I expect an update on the situation?

    Updates will be fluid as the situation changes. You can continue to visit this page on our website, and stay tuned for updates on communications e-mails and phone numbers.

    Can I redirect my shipment?

    The paying parties have the authority to re-consign shipments; however, please be aware that as the situation evolves, there may be delays in processing. Shipments currently held at the Asheville Terminal will be a shipment by shipment basis.

    When will you resume deliveries and pickups?

    Based off key areas that are open, road closures, and safety protocols, we are picking up and delivering in Asheville. This will be determined on a day-by-day, area-by-area basis as we, along with our customers, assess the situation. The devastation is extensive and will take time to understand where and when it is safe to travel. As we begin moving again, our priority will be delivering rescue supplies. We will update our website daily with the cities and areas we are now able to safely reach for deliveries. While we want to return to normal operations quickly, this event will require time before we can resume regular business.

    Should I request to have my shipment returned now?

    No, unless you know for certain that the consignee won’t be able to accept the shipment once it’s safe to travel back there. For example, if their building was destroyed in the flood, we would arrange to return the shipment to you. Otherwise, it’s best to allow us to attempt delivery when it is safe.

    How do I contact you for additional assistance with my freight?

    You may contact us by email at ashevillefreight@estes-express.com or by phone at (828) 298-8140. Phone support will be available on Sunday, September 29, from 9am to 5pm ET, and from 7:30am to 5pm ET Monday through Friday.

    If you have any questions about a shipment, contact your local terminal or call our corporate offices at 1-866-ESTES4U (378-3748), press 13.